The world’s best airports for 2020 according to Skytrax, the London-based airline and airport research organization, have been announced. The annual results are viewed with keen interest by airport and air travel enthusiasts around the world. In order to reach the top 5-star rating, airports must excel in areas such as the overall facility design, ease of finding your way, access to multilingual assistance, dining and shopping options, terminal comfort and cleanliness, security/immigration, and the service level of airport staff.
In order to reach its conclusions, Skytrax invites global airport customers to vote on the above customer service parameters and many others. This year, votes came from customers in more than 100 countries, taking place from September 2019 to February 2020.
According to the survey, these are the world’s top 10 airports for 2020:
- 1. Singapore Changi Airport
- 2. Haneda Airport (Tokyo, Japan)
- 3. Hamad International Airport (Doha, Qatar)
- 4. Incheon International Airport (Seoul, South Korea)
- 5. Munich Airport (Germany)
- 6. Hong Kong International Airport
- 7. Narita International Airport (Tokyo, Japan)
- 8. Chubu Centrair International Airport (Nagoya, Japan)
- 9. Amsterdam Airport Schiphol (Netherlands)
- 10. Kansai International Airport (Osaka, Japan)
It appears clear from the results above that most of the votes were cast by travelers from Asia, the Middle East and Europe. The absence of any airports in North or South America, Africa or ‘Down Under’ is obvious. The ability of an airport to be ‘user-friendly’ to travelers from any corner of the globe is of paramount importance.
A few North American airports did receive 4-star ratings. Among these are Bush International and Hobby Airport in Houston, Cincinnati/Northern Kentucky Airport, Portland International (Oregon) and Indianapolis International in the U.S. Several Canadian airports also made the list including Vancouver International, Montreal-Pierre Elliott Trudeau International, Toronto Pearson and Winnipeg Richardson international airports.
No, the Minneapolis-St. Paul International Airport (MSP), which is consistently a top-rated U.S. major hub airport, did not earn a five, or even 4-star rating. Due to frequent long security lines and inadequate room for passenger and baggage check-in, MSP received a 3-star rating from Skytrax.
Other U.S. airports relegated to a 3-star rating include Hartsfield-Jackson Atlanta International, Chicago O’Hare and Chicago Midway, New York-JFK, Boston Logan, Charlotte, DFW, Detroit Metro, LAX, Las Vegas, Phoenix Sky Harbor, Miami International, Newark Liberty, Nashville, New York-La Guardia, Philadelphia, Orlando, San Francisco International and Seattle-Tacoma International Airport.