Continuing to listen to its customers, Delta Air Lines has committed to the extention of its popular middle seat blocking policy through at least April of this year. The Atlanta-based airline has limited the number of passengers on its flights since April of last year, offering inflight spacing between travelers and a sense of comfort that no other air carrier provides.
Clearly, the year-long policy is benefitting Delta, as their customers can plan their travels knowing that there will be no passengers outside of their personal bubble seated next to them. According to the airline’s Chief Customer Experience Officer, Bill Lentsch: “We’ll continue to reassess seat blocking in relation to case transmission and vaccination rates, while bringing back products and services in ways that instill trust in the health and safety of everyone on board – that will always be Delta’s priority.”
Delta has recently established coronavirus rapid testing centers at its Minneapolis-St. Paul (MSP) and Detroit (DTW) hubs. Previously, centers were opened in Atlanta (ATL), Boston (BOS), New York (JFK) and Seattle (SEA).
In addition to providing many levels of protection for its customers, Delta offers a comprehensive employee testing process for its employees. They are also replacing industrial-grade HEPA filters on its aircraft twice as often as is suggested by the manufacturer, and sanitizing high-touch airport and aircraft surfaces as part of a consistent, regular process.