While KLM Royal Dutch Airlines has suspended its daily service between the Minneapolis-St. Paul International Airport (MSP) and Amsterdam Schiphol Airport (AMS) since spring due to the coronavirus, the carrier is making some very positive changes to its booking policies that will be welcomed by its customers when they do return to the skies.
The new policy gives the customer the ability to rebook their ticket, as well as request a refundable voucher if the planned trip is postponed to a later date, or cancelled. No reason is necessary to make a change or to cancel, and there are no fees incurred no matter what the situation. If the customer opts for the voucher, it may be used to get a full cash refund or to book a new trip.
The new policy initially is available to travelers who have a current reservation, or make a new reservation for a flight departing on or before March 31 of next year. The voucher may be requested online or via a travel agent. For travelers who desire to rebook for another travel date or even change their destination, say from Amsterdam to Berlin, this can easily be done on the KLM website’s MyTrip link, or again, via your travel agent.
While KLM’s flights probably won’t return before the spring, keep in mind that Delta Air Lines has reinstated their Amsterdam nonstops from MSP which connect with scores of KLM flights throughout Europe and beyond. These flights will resume on October 25, four times weekly. KlM has already brought back their Amsterdam non-stops to Chicago, Atlanta, New York, Los Angeles, San Francisco, Washington D.C., Boston and Houston, so perhaps the resumption of MSP service will be earlier than currently anticipated.