For the second year running, digital travel site The Points Guy has ranked Delta Air Lines as the top U.S. airline. Unlike past years when ranking was determined by various performance measures such as on-time record, baggage handling and customer service, the 2020 results reviewed carriers by their handling of air travel since COVID19 arrived in the country earlier this year.
TPG noted that Delta is the industry leader when it comes to “ticket flexibility, cleanliness and overall passenger safety.” The Atlanta-based airline which is also far and away the largest carrier at MSP, scored a perfect 20 on cleanliness with its commitment to electrostatic spraying before each and every departure, as well as its assurance that any flight which is not considered absolutely clean enough to depart will be held until the shortfall is corrected.
Other Delta superlatives include its continuing to block middle seats, and limiting the number of passengers aboard each flight, at least through September 30. They also now board from back to front with a maximum of 10 customers boarding at one time.